FAQ

  1. Is delivery free of charge?

    The freight costs shall be agreed upon with the transport company. The good are shipped within 1 - 2 days from the date of payment.

  2. May the buyer ask for delivery of the goods to the address of third party?

    Delivery terms shall be negotiated by the buyer with the manager, the goods may be delivered to any party stated by the buyer. The buyer shall specify the correct address of the consignee.

  3. Delivery period?

    The goods are delivered straight after receipt of payment.

  4. Freight costs?

    Freight costs are determined on the basis of the transportation company tariffs. One can obtain more detailed information either in our logistics department or on the website of the respective transportation company.

  5. What should you do if you want to change the consignee address while the goods are already en route?

    If you want to change the consignee address while the goods are already en route, please contact the Company managers and give new data - city, full name, phone, passport data. Our manager will inform the transport company and make all required changes.

  6. Is pickup possible?

    Address of the pickup point: 35В Kosmonavtov str., Cherkessk, Karachay-Cherkessia. Prior to the pickup, please contact the Company managers and verify the date of readiness of the order.

  7. Is it possible to send the goods by post (Russian Post)?

    Retail orders are usually send by the Russian Post, we also send the goods by post dealing with the far-reached regions when delivery by a transportation company is next to impossible.

    You can discuss all delivery issues with the Company managers. We are always ready to consider every opportunity and find the best way of delivering our products to you!

     

Order payment

  1. You can effect payment for the order in cash or by credit card on receipt or when making the order.
  2. Completeness of the order and product quality may be checked while dealing with our sales rep.

If you have found any noncompliance of the goods in relation to quantity, quality or completeness , please immediately inform the Company manager with whom you are keeping contact and explain in every detail the problem and send the photos.

When we consider the issue, we will deliver the missing items or find the best way to replace the delivered products.

We will inform you on the terms and time of return of the goods.

Terms of return/replacement of the goods:

  1. The goods are accepted only as a complete set in the original packing, with all original labels and Company logos, in the unused condition.
  2. Together with the returned goods the buyer shall send the statement with detailed description of the reasons for return.

Time schedule for return/replacement of the goods:

  1. The return period is 14 (fourteen) days from the date of receipt of the goods.

Modes of return/replacement of the goods:

  • Delivery to the Company office by the buyer on its own.
  • Delivery by a transport company.

Return of the payment sum:

  1. Your money will be returned by the same mode you employed when making payment.
  2. The Seller shall return money within 10 days from receipt of the returned goods.
  3. The period during which the money enter your settlement account depends on the beneficiary bank.

In all other issues the Seller and the Buyer shall be governed by the current Laws of RF.

Visit our website store-ideal.com any time.

We are dealing with your orders every day from 8:00 a.m. to 8 p.m. (local time).

Placing orders via the online store

  1. Enter the catalogue, then the product card, choose the color, size and specify the quantity and click on the Basket icon. To add other goods click the Add goods button.
  2. When you finish selecting the goods , click on the Basket icon (righthand upper part of the screen). Check the goods you have chosen: article number, color, quantity, make changes if required– add to the list or remove the required product.
  3. When the goods selection is completed and checked, click on “Proceed to checkout” icon. Then you’ll find yourself at the page where you can check your order- description, quantity and price- once more.
  4. When clicking the button “Forward” you will be straight at the page where you have to enter the following:
  • First name

  • Surname

  • E-mail

  • Phone

  • Country

  • City (town)

  • Address

  • Post code

All data shall be completed in full (in English language). Check correctness of the data in the fields marked with a star.

Click the button “Forward”

  1. Next page offers you to choose the delivery mode and to check the accuracy of the entered data. If you find any error return back using “Go back” button.

  2. After that you will be given the order number. The Company managers will deal with your order and one of them will call you or send a message by E-mail to discuss all details and agree upon all issues.

Notice! If after registration of the order the basket does not return to zero, please inform our managers by phone or E-mail; contact information is given on the web homepage.

Have a great time shopping!

I give consent to the personal data processing:

By this I give my unconditional consent, voluntarily and in my own interest, in accordance with Federal Law No.152-FZ dd. 37.07.2006 «On personal data» to the personal data processing by the company: Individual entrepreneur Tambiyeva Medina Mukhatovna (OGRN: 310091714800010, INN: 090700277573), registered in accordance with the Laws of the Russian Federation at :

305А/9 Oktyabrskaya, Cherkessk, Karachay-Cherkessia, 369015 (hereinafter referred to as Operator).

By personal data one shall mean any data, relating to a certain person or an individual who may be defined on the basis of on such information.

The said consent relates to processing of the following personal data:

  • Name;
  • Phone;
  • City (town);
  • IP-address.

The said consent is given to the Operator to process my personal data using the means of automatization and/or without them, performing the following actions: collection, systematization, accumulation, storage, updating, introduction of changes , use , depersonalization, and any other actions , specified by the current Laws of the Russian Federation both by the automate and non-automated processing.

This consent is given to the Operator for processing of personal data with the below purposes:

  • provision of services/works for me;
  • dispatch of notifications relating to such services/works to my address;
  • preparation and sending replies to my questions;
  • sending to my address information including ads about the Operator’s events/goods services/works.

The present consent is valid till the moment of its withdrawal though sending of the respective notification to E-mail: medina-tam@inbox.ru. In case of withdrawal by me of the consent to personal data processing the Operator shall have the right to continue processing of my personal data without my consent on the grounds specified by items 2 – 11 part 1 article 6, part 2 article 10 and part 2 article 11 of Federal law No. 152-FZ dd. 37.07.2006 «On personal data»

I give my consent to Individual entrepreneur Tambiyeva Medina Mukhatovna (305А/9 Oktyabrskaya, Cherkessk, Karachay-Cherkessia, 369015 Phone:+79280299019, OGRN: 310091714800010, INN: 090700277573) to perform processing of my personal data using the means of automatization and/or without them including collection, systematization, accumulation, storage, updating, introduction of changes , use , blocking, destruction of my personal data transferred by me to Individual entrepreneur Tambiyeva Medina Mukhatovna, among this using Google Analytics, Yandex Metrica

Data contained in the said Questionnaire/Application/Feedback form;

Website visit LINK TO THE SITE and search request information;

Information about user device (resolution, version and other features of the user device IP-address);

Information about user browser (or other program used for Internet access), technical characteristics of the equipment and software, employed by the user;

Date and time of access;

Data describing the audience segments;

Session parameters;

Time of the visit;

User_ id stored in cookie.

Individual entrepreneur Tambiyeva Medina Mukhatovna may perform processing of the above personal data with the following purposes:

communication including sending of notifications, information and enquiry messages, relating to use of the website of Individual entrepreneur Tambiyeva М.М., execution of agreements and contracts , processing of orders , sent by me using the website;

depersonalization of the personal data to obtain statistical data for the market study.

Processing (involving paper carriers; means of automatization and/or without them and using both modes) by Individual entrepreneur Tambiyeva М.М. of personal data shall be made in compliance with the provisions of Federal law No.152-FZ dd. 27.07.2006 «Оn Personal data».

I agree to receive advertising messages from Individual entrepreneur Tambiyeva М.М., her counteragents and affiliated entities, among them through using mobile radio telephone. My consent comes into effect from the present moment and is valid for the unlimited period of time.

I may withdraw my consent by sending a written notification to medina-tam@inbox.ru.